If you’re a human with internet access in 2017, you’ve probably talked to a bot recently — even if you weren’t fully aware of it.
With over five billion monthly active users on messaging platforms like Facebook Messenger and WhatsApp, the current tech landscape is set for a veritable explosion of chatbots and AI-based assistants over the next few years. And marketers should be racing to explore the potential power of this exciting new space — with some thoughtful restraint, of course.
This isn’t the first time we’re talking about the importance of investing early in bots on the HubSpot Marketing Blog, but it’s one thing to recognize the potential of a new technology and quite another to start incorporating it into your exisiting business model.
Especially for businesses on the smaller side, pivoting towards a new strategy can feel like a terrifying leap. You’ve probably asked yourself: should I even bother with bots?
To learn more about practical use cases for bots, we turned to Vedant Misra, the founder and CEO of Kemvi (an AI and machine learning startup recently aquired by HubSpot), and current artificial intelligence tech lead here at HubSpot.
Check out the interview above, and decide for yourself: are bots the right next move for your business?